QUESTIONS AND ANSWERS
How fast does my car charge at GOFAST?
Manufacturer Model Plug Fast Charging Maximum Charging Power* Nissan Leaf 40kWh CHAdeMO 50kW (134km in 20 minutes) BMW i3 94Ah CCS 50kW (115km in 20 minutes) Hyundai IONIQ CCS 70kW (183km in 20 minutes) Tesla S DC Type 2, CHAdeMO (mit Adapter) 130kW* (206km in 20 minutes) Tesla X DC Type 2, CHAdeMO (mit Adapter) 130kW* (188km in 20 minutes) Jaguar I-PACE CCS 100kW (142km in 20 minutes) Opel Ampera E CCS 80kW (166km in 20 minutes) KIA Soul EV CHAdeMO 70kW (147km in 20 minutes) Renault ZOE AC Type 2 43kW (100km in 20 minutes)
*Charging power for Tesla cars currently limited to 50 kW
Source: TCS Schweiz
The effective charging speed depends, among other things, on the batteries state of charge, temperature and car model, and can vary. Here are the realistic charging curves of the most popular electric vehicles.
Hybrid vehicles can also charge at GOFAST, although their smaller batteries and plugs are not designed for fast charging.
Can I charge my car at GOFAST? Which plug do I need for this?
Yes, all cars can charge at GOFAST, as all our locations offer charging options for plug types "CCS", "CHAdeMO" and "AC Type 2".
At more and more locations, there is also the "DC Type 2" plug for Tesla vehicles.
I ordered a Model 3. When will I get it and will I be able to charge at GOFAST?
We do not yet know the Tesla model 3 delivery timing in detail but expect the first deliveries in Europe to take place in 2019. In any case, all Tesla cars, including the model 3, are able to fast charge at GOFAST.
How many locations does GOFAST have and how many are planned?
By the end of 2018, around 30 locations will be in operation. Over the next few years, we will build a nationwide network of 150 locations, all with multiple charge points.
GOFAST offers charging powers of 150 kW, while other providers offer 350 kW. Is 350 kW not better?
We follow the trends and the technical developments closely to ensure that our customers always have the right charging infrastructure. Most new cars being offered over the coming years will be able to fast charge at rates between 100 and 150 kW. That is why GOFAST was one of the first providers worldwide to install charging stations with a charging power of up to 150 kW, back in 2016. Should the cars be able to charge even faster in the future, we will be happy to offer even higher charging power to our customers.
How many electric cars can charge per charger?
The charging stations built by the Swiss manufacturer EVTEC can charge up to 4 vehicles simultaneously. GOFAST usually installs the charger so that 2 cars can charge at the same time.
My billing statement is wrong. Whom can I contact?
Product offerings and billing is handled by your charging service provider (mobility provider). We recommend that you contact your provider directly – click here to find the contact details of the most important charging service providers:
How do I become a customer? How do I pay? Can I pay by credit card?
Our charging stations are part of the swisscharge.ch network. As a customer, you pay by customer card (RFID card) or smartphone app. Guests (customers without membership) can simply scan the QR code displayed on the charger’s screen with their smartphone, enter their credit card information and immediately start charging. But also customers of other charging services can use our chargers.
The most important providers of compatible charging services are:
- GOFAST focuses on fast charging. Who offers solutions for charging at home, at work or at the destination?
Fast charging is more expensive than charging at my house. Why?
When charging at home, you usually pay around 20 - 25 Rp per kWh for electricity, maybe slightly less at night. Due to the powerful grid connection we need (up to 150 kW per charging station), the energy supplier often charges GOFAST so called demand charges on top of the regular kWh fees - up to CHF 1'000 per month and location. With currently only a limited number of customers per location, GOFAST may actually end up paying more for electricity than a residential consumer.
In addition, the large investments in our high-tech charging infrastructure as well as costs for operation, maintenance and rent are to be factored in as well.
What quality of electricity does GOFAST provide?
GOFAST only uses and provides electricity from 100% renewable sources.
Are there subsidies for electric mobility in Switzerland, like in countries such as Germany, Austria or France?
Switzerland has no comparable subsidies, nor is the construction of fast charging infrastruktur financially supported by the government. However, some cities, municipalities or cantons offer subsidies when buying an electric car or the reduction of car taxes.
Do I need to bring my own cable or adapter to charge at GOFAST?
No, no personal adapters or cables are required when fast charging at GOFAST. Our stations have the respective cables and plugs already attached.
What is a fast charger? And how does it work?
When charging an electric car, the electricity must always be converted from the grid (Alternating Current / AC) to be stored in the battery (Direct Current / DC). During slow charging, this power conversion takes place in the car itself. However, for space and cost reasons, the conversion performance in the car is very limited. During fast charging, therefore, the conversion takes place in the outside charger. Our chargers are 15 - 30 times more powerful than the charger in the car.
Detailed information can be found here:
At some locations I get an e-mail with special offers or discounts
At more and more GOFAST locations GOFAST locations our customers* are receiving information and special discounts for local shops and restaurants by e-mail as soon as charging starts.
* Currently, the charging services of swisscharge.ch and Energie 360° provide the necessary information to inform you about local discounts. This service is being expanded to all locations in the near future.