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Frequently asked questions
Is anything unclear? This section is here to help.
All FAQs
#Using the charging station
#Payment and rates
#GOFAST service
#ABC of fast charging
#Become a partner
    TOP 5
  • How can I pay at a GOFAST station?

    At GOFAST you can easily pay by credit card, regardless of any e-mobility provider. You can also pay with the charging cards or apps of many e-mobility providers. You can find an overview of the compatible e-mobility providers here. Please note that e-mobility providers set their own prices, which means that rates may vary. The best experience is guaranteed by the new JOYA app, with a price advantage and attractive subscriptions.

  • How do I find out the price of a specific fast-charging station?

    When paying by credit card, the price is shown directly on the card terminal of the charging station after you select the connector. Prices may vary slightly from location to location. When paying with a charging app or charging card, the price of the selected e-mobility provider applies.

  • How does payment by credit card work when using GOFAST

    To pay by credit card, use the separate credit card terminal on the charging stations. Simply follow the instructions on the terminal.

  • What does charging with GOFAST cost?

    When paying by credit card, the price is shown directly on the card terminal of the charging station after you select the connector. Prices may vary slightly from location to location. When paying with a charging app or charging card, the price of the selected e-mobility provider applies.

  • How can I get a receipt if I pay by credit card

    If you pay by credit card, you can download the invoice for your charging session by entering your details at www.gofast.swiss/receipt.

  • Using the charging station (10)
  • What do I do if there is an error message on the display?

    There are many possible reasons why a charging session does not start. First, make sure that your vehicle is switched off. The problem can often be solved by unplugging the charging cable and holding it in place while plugging it in again, until the car locks the connector correctly. Then start the charging session again via the display. If the problem persists, please contact our hotline at +41 800 36 36 30.

  • How do I know if a GOFAST fast-charging station is occupied?

    The apps of most charging providers and some car navigation systems show the live status of charging stations.

  • What do I do if my charging station does not recognise my charging card?

    You can find an overview of the compatible RFID charging cards here. Make sure that you have selected RFID card as the payment method on the display. If the charging card still does not work, please contact our hotline at +41 800 36 36 30. Of course, you can always pay by credit card, regardless of your e-mobility provider.

  • How does payment by credit card work when using GOFAST

    To pay by credit card, use the separate credit card terminal on the charging stations. Simply follow the instructions on the terminal.

  • What can I do if I have problems releasing the charging plug?

    First, try to stop the charging process by pressing the stop button on the charging station or through your app. Depending on your car, you can also release the plug via the vehicles app or touchscreen or by using the phyiscal door lock button. If that doesn't work, please check the vehicle manual for the emergency release of your specific vehicle. Follow the manufacturer's instructions to safely release the plug using the emergency release.

    • Do I need my own cable or adapter to use GOFAST?

      No, with our DC connectors (fast charging), no accessories are required. The cable and plug are permanently installed. Please note that our charging stations are designed for fast charging and generally do not offer AC charging.

    • Can I reserve a GOFAST fast-charging station?

      It is not possible to reserve our fast charging stations. As fast charging does not take long, we recommend waiting briefly or driving to another charging station nearby.

    • What does the hourglass symbol above the plug symbol on the display mean?

      This plug is currently unusable. This is usually because another DC plug is using the same power branch. If the charging station has another side with plugs, you can use one of these instead.

    • A fully charged vehicle is blocking the charging station. Can I remove the charging cable?

      Normally, you will be unable to do so, as most vehicles lock the charging cable in and this mechanism is usually linked to the vehicle locking mechanism.

    • What can I do if a non-electric vehicle is blocking the charging station?

      How annoying! Unfortunately, there is no go-to solution other than kindly reminding the vehicle owner about the correct way of using a charging space.

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    Payment and rates (11)
  • What does charging with GOFAST cost?

    When paying by credit card, the price is shown directly on the card terminal of the charging station after you select the connector. Prices may vary slightly from location to location. When paying with a charging app or charging card, the price of the selected e-mobility provider applies.

  • How can I pay at a GOFAST station?

    At GOFAST you can easily pay by credit card, regardless of any e-mobility provider. You can also pay with the charging cards or apps of many e-mobility providers. You can find an overview of the compatible e-mobility providers here. Please note that e-mobility providers set their own prices, which means that rates may vary. The best experience is guaranteed by the new JOYA app, with a price advantage and attractive subscriptions.

  • Which app or charging card can I use to charge at GOFAST?

    You can find an overview of the compatible e-mobility providers here. The best experience is guaranteed by the new JOYA app, with a price advantage and attractive subscriptions. Please note that the e-mobility provider sets the price, which may vary from provider to provider.

  • How do I find out the price of a specific fast-charging station?

    When paying by credit card, the price is shown directly on the card terminal of the charging station after you select the connector. Prices may vary slightly from location to location. When paying with a charging app or charging card, the price of the selected e-mobility provider applies.

  • How can I get a receipt if I pay by credit card

    If you pay by credit card, you can download the invoice for your charging session by entering your details at www.gofast.swiss/receipt.

    • Why is CHF 50 debited when I pay by credit card?

      The amount initially debited is only a reserved sum to ensure that the funds needed for the charging process are available. Once you have finished charging, the actual cost of this is debited and the reserved amount is refunded. Depending on the card provider, this can take up to several days after the charge has been completed.

    • How can I obtain a receipt after charging?

      If you pay with an RFID charging card: use the bill from your e-mobility provider. If you pay with your credit card: please download the invoice for your charging session by entering your details at www.gofast.swiss/receipt.

    • My receipt is incorrect. Who should I contact?

      Your e-mobility provider handles all services and billing. If you have any questions, contact them directly.

    • Why do I have to pay by the minute after one hour?

      The power of our fast charging stations is designed to get your car back on the road quickly. Just like petrol stations, our charging bays are not intended for longer parking. To keep the charging station accessible for other customers, a blocking fee per minute usually applies after one hour. You can find the exact conditions and prices for each location in the app of your e-mobility provider.

    • How is the price of fast charging calculated?

      When paying by credit card or with the JOYA app, GOFAST always charges a price per kilowatt hour. After 60 minutes, a blocking fee also applies. Please note that e-mobility providers set their own prices, so always check the pricing model in your provider's app before charging.

    • Why does the price at a single charging station differ depending on the payment method?

      If you pay with the RFID charging card of an e-mobility provider, that provider also sets the price. This means that different prices can be charged at the same fast charging station. The best experience is guaranteed by the new JOYA app, with a price advantage and attractive subscriptions. When paying by credit card, the price per kilowatt hour shown on the card terminal display applies.

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    GOFAST service (10)
  • Can I become a GOFAST customer?

    Yes. With the JOYA app and charging card, you get a price advantage without fixed costs and attractive subscriptions on Switzerland's largest charging network.

  • Can I charge my car at a GOFAST station? Which plug do I need?

    At GOFAST you can charge any electric car that has a CCS charging socket. At our locations along the motorway, you will also find a charging station with a CHAdeMO connector. In any case, please check availability in the app of your e-mobility provider.

  • Can I charge my Tesla at a GOFAST station?

    All Tesla models can be fast charged at GOFAST. For the Model S and Model X, we recommend using the Tesla CCS adapter.

  • How many electric vehicles can one charger charge at the same time?

    Many GOFAST charging stations are set up in a way that allows two vehicles to charge simultaneously. Bear in mind that the specified output applies to the entire charging station and is split dynamically when two charging processes are active.

  • Is the output of a charging station split when two vehicles are using it?

    When two charging processes are active at the same station, the output is split dynamically between the two vehicles. The specified output applies to the entire charging station, not to each plug.

    • Where are GOFAST fast-charging stations located?

      GOFAST is now JOYA and operates the largest and densest fast charging network in Switzerland. You can find all JOYA charging stations in the JOYA app.

    • How many locations does GOFAST operate and how many more are planned?

      GOFAST is now JOYA and operates the largest and densest fast charging network in Switzerland. You can find all JOYA charging stations in the JOYA app. We will continue to expand the network over the coming years.

    • What electricity quality is used at GOFAST stations?

      GOFAST exclusively uses electricity from 100% renewable sources (we like to call it 'green energy’).

    • Is there a GOFAST loyalty or bonus scheme?

      We do not have a classic bonus programme. However, frequent drivers benefit from attractive kWh prices across the entire JOYA charging network with the JOYA plus or JOYA max subscriptions.

    • GOFAST focuses on fast charging. Who offers solutions for charging at home, at the office or at the destination?

      GOFAST is now JOYA and therefore offers comprehensive e-mobility solutions for all use cases, for private customers and businesses alike. You can find our solutions and services at www.joya.ch.

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    ABC of fast charging (10)
  • What is a fast-charging station? How does it work?

    When an electric vehicle charges, the electricity from the grid (alternating current/AC) must be converted for the battery (direct current/DC). In a slow-charging process, this conversion takes place within the electric vehicle itself. But for reasons of space and expenses, the charging power of the vehicle is limited. Fast charging prevents this issue. In a fast-charging process, the electricity is converted directly in the charging station. As a result, our charging stations are 15 to 30 times more powerful and much larger, as the power modules are either integrated directly into the charging station or installed near the charging spot.

  • At what battery charge level is fast charging most useful?

    Fast charging is most effective if your battery level is between 5% and 80%. At a battery level of 80% or more, the charging performance of the vehicle is reduced considerably to prevent surges. To find out more, see our blog entry. Every battery type has a specific charge profile that tells you what is possible in ideal conditions. You can find these charge curves online or from your car manufacturer.

  • Why does my car charge much more slowly in cold weather?

    For reasons related to battery chemistry, the battery should be at a temperature of 25°C to 35°C for an optimal charging process. When the air is colder in winter, it takes a while to reach those conditions. It is therefore advisable to plan a fast-charging stop only after you have driven for a while. Some vehicles allow you to pre-heat the battery. To find out more, see our blog entry.

  • Why does the charging speed of my car vary?

    Various factors influence the duration of the fast-charging process. Most of them are inherent to the vehicle. They include the fast-charging ability of your battery, battery temperature and the battery's state of charge (SOC). Ambient temperature and charging station occupancy can also play a role. Ideal conditions are in place when the battery is at a temperature of 25°C to 35°C. Battery charge level also plays a role: the lower your battery, the more energy your vehicle can hold. Fast charging makes the most sense if your battery level is between 5% and 80%. Find out more from this blog entry.

  • Does battery capacity deteriorate over time?

    Yes, a battery's charge capacity and range decline over time. Tesla states that its batteries lose less than 20% of their original charge capacity after more than 300,000 km. In most cases, the batteries will last longer than the vehicles they power.

  • ABC of fast charging (10)
    • Fast charging is more expensive than charging at home. Why?

      When you charge your vehicle at home, you pay between CHF 0.20 and CHF 0.25 per kWh. This rate may be lower at night. Due to the high connected load (up to 300 kW per charging station), the energy supplier charges GOFAST an additional output rate on top of the kWh rate. This can cost several thousand francs per month per location. As a result, GOFAST often pays more for the electricity than our customers do at home. Major investment in our high-tech charging infrastructure, operating and maintenance expenses and parking space rental fees also affect our rates. To find out more, see our blog entry.

    • ABC of fast charging (10)
    • Can I charge my plug-in hybrid car at a GOFAST station?

      Many GOFAST charging stations have an AC connection that supports plug-in hybrids. Since plug-in hybrids generally only charge at an output of 3.7 kW, using GOFAST does not make much sense. The electricity flows just as slowly as it does at your home socket, but costs as much as a full-speed fast charge. GOFAST's AC connection is intended as a back-up solution in the event that DC charging does not work.

    • What charging capacities does GOFAST offer?

      GOFAST currently most commonly offers charging capacities of 150 up to 400 kilowatts. This makes it possible to charge up to 200 kilometres of range in just 10 minutes. Please note that, in addition to the output of the charging station, the charging speed also depends heavily on vehicle-related factors such as the battery's state of charge or its temperature.

    • How long does it take for my battery to reach the ideal temperature for fast charging?

      Ideal charging conditions are in place at a battery temperature of between 25°C and 35°C. Depending on the ambient temperature and the vehicle, it may take more than 200 km on the motorway to reach that temperature. Some vehicles have a battery preconditioning function. See your vehicle manual for more details.

    • Can I charge my e-bike with GOFAST?

      Unfortunately not, sorry. Your e-bike should be charged at a conventional household socket. Our infrastructure is designed for fast charging electric cars, electric motorcycles and electric lorries.

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    Become a partner (2)
  • I would like a GOFAST charging station on my property. Is this possible?

    Yes. We are always looking for new, interesting locations. We are particularly interested in sites with a high footfall and attractive nearby services, such as shops or restaurants. Get in touch here.

  • Does Switzerland fund electromobility in the same way as Germany, Austria and France?

    Switzerland offers no similar funding scheme. There are no public subsidies for the private construction of fast-charging stations. Some cities, municipalities and cantons offer financial support to those who wish to purchase an electric vehicle, and vehicle tax is reduced in some cantons.

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